Problem Management | 4 to 6 years | Bangalore
Capgemini
2 - 5 years
Bengaluru
Posted: 17/03/2025
Job Description
Job Description
Baseline RCA / KEDB, Train the Delivery Team, Drive Knowledge Creation (in the tools), RCA Quality Check, Savings (Quantitative and Qualitative Indicators) Application StabilityReview the problem record and improve the quality of RCA and solutions, use industry techniques like Five-Why, Fishbone / Ishikawa, Chronological Analysis Data analysis on incidents and events to find trends and initiate Proactive Problem ManagementFacilitate FMEA and determine improvement opportunities for ticket volume reduction.Set and track against quantitative improvement objectives.Faster incident diagnosis and resolutionIncident volume reductionEnsure RCAs are completed by the Problem Investigation Lead and reviewed by Delivery Team Leads on time.Facilitate to implement internal / client problem management tools effectively.Provide required guidance / training / coaching to the delivery leads.Bring industry and Capgemini best practices to the account
Primary Skill
sProblem ManagementBaseline RCA / KEDB, Train the Delivery Team, Drive Knowledge Creation (in the tools), RCA Quality Check, Savings (Quantitative and Qualitative Indicators) Application StabilityProblem ManagementBaseline RCA / KEDB, Train the Delivery Team, Drive Knowledge Creation (in the tools), RCA Quality Check, Savings (Quantitative and Qualitative Indicators) Application StabilitySecondary SkillsIncident ManagementReview the problem record and improve the quality of RCA and solutions, use industry techniques like Five-Why, Fishbone / Ishikawa, Chronological Analysis Data analysis on incidents and events to find trends and initiate Proactive Problem Management
About Company
Capgemini is a global leader in consulting, technology services, and digital transformation. Headquartered in Paris, France, Capgemini provides a wide range of services, including IT consulting, managed services, business process outsourcing, and digital transformation solutions. With over 360,000 employees across more than 50 countries, the company focuses on helping organizations innovate and transform their businesses to remain competitive in a rapidly changing digital landscape. Capgemini is known for its expertise in cloud computing, AI, cybersecurity, and other emerging technologies, working closely with clients to develop sustainable and cutting-edge solutions.
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